NEED TO MAKE A RETURN OR EXCHANGE?
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment.
If for some reason, you are not completely satisfied with your purchase, you can return your item for a FULL REFUND within 30 days. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
Need to make a return? Email us at firstname.lastname@example.org.
When emailing us, make sure to describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 10 MB.
⦿ All returned items must be unworn, unwashed, and returned in their original condition.
⦿ Shipping and handling charges are non-refundable when returned for a refund/exchange.
⦿ Lux is not responsible for incorrect sizing or color selection.
⦿ Email us to return your item.
⦿ Ship back your order directly to the address provided from the customer service representative.
⦿ Please DO NOT return your item to any other addresses of Lux, as the published addresses online and the shipping address on the package you received ARE NOT our returns address.
⦿ Please allow 14 business days for your return to be processed. Once your return is processed, you will receive an email confirmation.